Nov 24, 2017
I was on my way to visit friends in Wisconsin. My transmission went out. Kathy’s was the only place I could find open on Saturday, so that made my decision easy. I was greeted on the phone with a friendly voice. I was assured that would do everything they could. I was told they would try their best to have my car ready Tuesday for my return trip. They help me with renting a vehicle to continue my journey, locating a transmission, and keeping me posted along the way. My car was completed on Tuesday as promised. They went above and beyond my expectations.Yes, I am in Texas. This is where you need to take your car.
Nov 19, 2017
I'm writing this a little late, but have to give credit where credit is due. Brought my car down to them unannounced with an exhaust problem, I was in the waiting area when an elderly lady came in with a brake light on. First the lady behind the counter came around and gave her a hug. They gave this woman the VIP treatment. Fixed her car then checked out everything for winter. They took care of her the way I would want my mother taken care of! They then showed me my problem and told me my options and had me fixed that day.I would definitely go to them again. Best customer service in town!
Oct 11, 2017
The staff was professional and friendly. This was the second time I had my car worked on by this staff. I will definitely be back again for my next oil change, basic service, or repair in the future.
Oct 04, 2017
Very professional service with technicians that seem to truely care about their customers. Fixed a problem on my car and didn't mind taking to a friend that had some auto experience on the phone for me. Much appreciated.
Jul 13, 2017
We called at the last minute last Saturday with an emergency auto issue. We needed to be in NE and our van was spilling oil in large quantities. Tuffy squeezed us in, found the problem and allowed us to get on the road to NE by the afternoon. They were wonderful to work with and kept us up to date on the issue as it was occurring. I highly recommend them.
Jun 30, 2017
While traveling on vacation in IL I suddenly heard an odd loud noise from under my floorboard and then felt a vibration and heard a ticking that increased and decreased with my speed. I had experienced this same ticking and vibration in early June and had my Universal Joints replaced at Tuffy's Omaha. On Monday morning, June 26, I called Jason, Tuffy's store Manager in Bloomington IL., and explained my situation. My 101 year old Mom was at the Hospice House under their care until I arrived home. I had to pick her up early Wed. morning. Tuffy's arranged towing from Champaign IL. to Bloomington and then replaced the U-joints and Drive shaft in record time. This was all done under the Tuffy's National Warranty program. I greatly appreciate the patience and courtesy that Jason showed when I called in somewhat of a panic. I also appreciate the speed with which Jason and his staff got the needed parts and installed them so I could get back to Omaha Tues. night in time to get my Mom Wed. morning. Tuffy's Bloomington YOU ARE AWESOME!!!!
Jun 15, 2017
Very efficient service and some of the more friendlier customer service folks you'll find at an auto service station.
May 23, 2017
I appreciate everything about Tuffy! The staff are extremely helpful, care about their customers, and are quick to say offer other options, even if it means they don't receive the funds from doing the service. They have searched for recalls that would be done for free at a dealer, suggested I go to a tire dealer to get cheaper tires for my car. They also will give the breakdown of what is most vital and when to expect other things needing to be taken care of. They work hard to get me in when I need to drop off a vehicle for repairs or to do diagnostic work. They stand behind their work and will make sure it is done right. I highly recommend Tuffy's for anyone in the Bloomington-Normal area. The flower on the dashboard after service is a nice gesture.
Mar 10, 2017
I have been very satisfied with Tuffy, I have had to use them multiple times. They have been very friendly and professional. I would recommend them to everyone that I know. They have kept me up to date on all my needs for my car and have been very fairly prices.
Feb 20, 2017
Broke down on I-55 and called a towing service. During the wait I googled local repair shops and found this one. Glad I did - they took great care of us, drove us to a rental facility so we could continue down to Peoria, and then had the truck fixed within hours for a reasonable price. Thanks everyone! - JH
Jan 28, 2017
This was my first time visiting this service center. In a 24-hour period, I called about possible brake issues, was booked an appointment for a free brake inspection the next morning, easily dropped my car off to a very nice woman at their front desk, got a call within a few hours about my brake issues, was provided 2 options for fixes (both of which were very reasonably priced), and a few hours later got a call that my car was done! When I picked up my car, I had a super helpful conversation with Mike about which services they provided and my routine maintenance schedule for my specific vehicle (he actually printed a schedule for me and highlighted which services I needed to get done). And my brakes no longer squeak! Overall great experience! Will definitely be going back there when I need more work and for my maintenance services.
Jan 15, 2017
I was in Bloomington Christmas shopping when the drive shaft went out of my truck. I had no idea what was wrong and stopped at Tuffy because it was the first place I came to . They squeezed me into their already super busy schedule. I was worried I was not going to get home. They test drove, figured out the problem, had the parts , repaired and had me headed home in 4 hours. I was treated kindly by everyone I spoke to from the person I first talked to and to the mechanics who repaired my truck. They Explained everything and showed me exactly what was wrong. . I would recommend Tuffy -Bloomington to anyone that needs service and wants excellent treatment.. I felt that I was extremely lucky that I pulled in .
Dec 14, 2016
After going to Tuffys and getting my car done I feel so much better and safer driving my car now, they have put my mind at ease THANK YOU TUFFYS. You will always get my business and will be proud to let everyone know where I take my car. Thanks Sue K !
Dec 03, 2016
Professional and knowledgeable. Staff is super friendly and always concerned about the customer. Can't say enough about them.
Nov 28, 2016
Guys, you are the best!!! I'm from out of town, just visiting when my car start doing this horrible sound, check various places around my area and Tuffy's was the one with best reviews, went there, and I am really impressed with the service and the human quality of the personnel. Your rating is a big 10!!!
Nov 15, 2016
Professional, friendly, knowledgeable, clear and proactive communication. I have appreciated their expertise in fixing things right. I will continue to take my vehicles here as needed.
Nov 08, 2016
I have been going to Tuffy for several years now. I trust them to fix my car. Equally important is that the staff are always very friendly and helpful.
Sep 13, 2016
We've been Tuffy customers for several years. We've brought three vehicles to them and they have always given us the greatest service. That's why we keep coming back. They communicate what they find and what your options are. I like that they keep me in the loop on every possible option. The repairs have always been done quickly and right. When possible they will give you the lowest cost option. We've been there enough that they know us by name. I just brought my newest vehicle in for a checkup. They don't recommend service unless it's absolutely needed. Wouldn't take my vehicles anywhere else.
May 30, 2016
On Saturday May 21st, with less than 1/2 hour until closing Tuffy's took the extra time to check out my vehicle after having been towed there after running over a piece of metal on the highway on my way to St. Louis. I am a 77 year old woman traveling by myself, and they provided excellent service and didn't give me the runaround about needing service that wasn't necessary. Within 20 mins I was back on the road on my way to St. Louis. Not only were they professional but very friendly and caring too!
May 12, 2016
I would recommend Tuffys to everyone, they are very friendly and accomidating, and they do great work, price is affordable, so if you need anything done to your vehicle I'd recommend Tuffys for your next auto repair!
May 02, 2016
Outstanding Service! Took my sons car here due to power steering, lights and tire issues. The work was completed a day earlier than projected. I was given a loaner car and they offered an easy pay solution so I could get everything I needed completed at one time. The guy who called me back was really nice and I didn't feel like I was getting taken advantage of. I will be referring all my friends. Best Service in town.
Apr 24, 2016
the only complaint i have is that you sent me a coupon that i couldn't use because i had used one that i received in mail circular. I believe your own coupon shouldn't have been sent to me. If u had looked up my account you would have seen that i was coming in to have my car serviced on the a date that was in the timeline of the coupon. You would have Caught that mistake and not sent that coupon if you knew that wouldn't have been able 2 use it because no where in the letter did say i couldn't used it with any other offer so me as a valued customer i should have received the extra 10 percent off. So my suggestion to use to check your appointment book before sending out your coupons!
Apr 10, 2016
I worked with Mike on the manifold repairs on my ford truck. I was very pleased with how he informed me of how the repairs would be made, potential problems that could be encountered, as well as going beyond the initial repair to ensure I would be leaving their shop with a safe vehicle. Not only did my repairs get done at half the cost of the places I got estimates from, they also looked my truck over, brakes, fluids, checked for leaks, aired up my tires, greased my front end, all at no extra charge. They also have easy pay which in this economy is a great way to get work done on a flexible payment plan. Thank you Mike for revitalizing the power that my truck lost and was in desperate need of having. I highly recommend talking to Mike at tuffy for any of your automotive needs. I plan on getting more work done there.
Jan 27, 2016
Tuffy saved my car and me .They were there when everyone one else wasn't they offered me a solution that fit my budget and was able to get me a loan. I lived on a fixed income and was in tears. Tears of joy! Tuffy repaired my car gave me a loaner and even had me towed at no charge on cold night when the car stopped on me . The customer service is over the top. I am completely with Tuffy now I love them. Their waiting area is inviting and warm with coffee and water available at no charge.charge. Tuffy is an excellent example of how a successful business operates .
Jan 06, 2016
Fast, friendly, excellent service as always. Thank you so much Mike!! You made my day ... and I'm paying it forward. :-)
Dec 16, 2015
After trying a few other places in Bloomington and being disappointed, I brought my vehicle into Tuffy's and have stayed ever since! The customer service is second to none and the pricing is absolutely fair! They're financing option allowed us to pay off our bill over the period of a few months, with no additional interest because we payed it off before the 6 month interest free period was over. They always explain exactly what the car needs and what they are going to do before they start working on it. They are informative and honest and I recommend them to anyone!
Dec 10, 2015
I would highly recommend Tuffy to any of my friends and family and I have. They are a great, reliable, honest group of people.
Dec 03, 2015
Tuffy is OUTSTANDING! I called and got an appointment right away. I arrived to my appointment and the lounge was very welcoming as was the friendly staff that all greeted me. I explained I just purchased a new vehicle and was looking for a place to stick my loyalty to with my new jeep! They nailed it and went above and beyond. My vehicle was done on time and it was a quick and easy pick-up process. Then much to my surprise awaited a pink rose and a few coupons for future services. Tuffy made my day and will have my loyalty! :-)
Thank you to everyone at Tuffy!
Nov 16, 2015
The staff is very friendly. I appreciate their patience. The pricing was a bit overly but for the quality of service out weighs it a little bit. The waiting area is really nice. I have been to some auto shops and it is just filthy and nasty. It gives a great first impression. Aside from the pricing, I would highly recommend their services to others!
Oct 12, 2015
Tuffy on Veron is amazing. I took my car in for a 2nd opinion and glad i did. The service was awesome and with a smile. The gentlemen explained it to all and SHOWED me the problem and the urgency for my safety. I will definetley be back whenever my car needs to be worked on. Glad i can trust the people at Tuffy!
Oct 12, 2015
Amazing service and with a smile. I have to give Tuffy a huge thank you for the service and caring about my safety. I wasted my time at another place that had me wait for 1 week and 2 days to get a part and Tuffy had it in stock. The gentlemen explained it all perfectly and I have to say I will continue to take my Chili Pepper there and refer others Tuffy. God bless and again Thank you soooo much for everything. Plus the loaner i was given in the mean time. Friendly and awesome service!!!!
Oct 07, 2015
Tuffy provided a prompt evaluation of the problem with my car and an estimate that included a two year warranty. I had to leave my car for two days for the service to be completed, but they contacted me by phone to inform me that the work would take an additional day to complete. I was happy with the professional and friendly service.
Sep 28, 2015
Exceptional customer service. Professional staff who follow through on promises and in a very timely fashion. I am always treated as though my business really matters. I appreciate the extra mile the staff goes to assure customer satisfaction.
Sep 21, 2015
I keep returning to Tuffy because I believe they do good, honest work. I appreciate their courteous service and attention to detail, as well as their knowledge on my specific car repairs.
Sep 18, 2015
By far the BEST customer service I have ever come across in any industry. Not only were they fast and friendly, but they actually drove my car to my place of employment 15 minutes from their shop. I would recommend Tuffy to anyone needing service on their vehicle.
Jun 01, 2015
I have used Tuffy's on E. Vernon as my car repair store since I moved to Bloomington/Normal. I prefer them as I always feel I'm being treated honest and fairly. I never in all of my times using them felt that they were trying to have me agree to have something done that wasn't necessary just to make a few more dollars. They answer all of my questions and have even told me that I should take my car to other shops when someone else can do a particular service cheaper or at no cost because it is under warranty. Their work is great, but if something is amiss after their service they will fix it at no charge. Can't ask for more than good prices and honest when looking for an auto repair shop.
May 22, 2015
Great group of guys...they got me in and took care of my muffler why I waited sitting on their plush leather couches, with coffee, & TV here in the waiting room. I'm about ready to fall asleep. Life is good until I get my bill. Also a shout out to Mark Wright who called ahead for me and talked to Mike and Brandon who worked to get me in and taken care of.
Apr 28, 2015
I just wanted to send a quick note with some feedback on my recent visit in to your facility. Dave looked after my vehicle. My whole experience was fantastic. The receptionist was very pleasant and helpful. When I was on my way in I called to confirm my appointment and the gentleman who took my call was very pleasant and helpful. Also, Dave was great with my truck. Overall I felt like everyone cared about me and my vehicle.
Apr 18, 2015
Recently my husband and I took a road trip from Minnesota to Mississippi. On our way home we ran into car trouble. Here we were 7 hours from home, with a check engine light on, a minivan driving poorly and three kids under the age of 4. The service we received at Tuffys is like nothing I have ever expierenced before. The staff was honest, fair and extremely quick. For dealing with car trouble away from home, this was a superior experience. I am very grateful for their help, and I am sad we do not live closer so that we could always bring our vehicles to Tuffys.
Mar 29, 2015
The staff are all very polite and professional. They completed their work on time and at a very fair price.
Mar 07, 2015
I want to just share how pleasant and friendly the staff are at the Tuffy automotive in Bloomington Il. I have taken my vehicle for service there about 4 times now and its just something to say about a nice clean smelling environment where you feel welcome and you are being taken care of. Jason and Mike are wonderful at customer service and I just wanted someone to know!
Jan 14, 2015
Best service ever I have got. Best costumer service, open in letting customer about every situation of car. Took care of everything. Excellent service. And price was cheap too. I think this is the best place to fix your car in town.
Nov 08, 2014
Best auto service in town, they will get it right the first time.Very fast and the workers are very friendly, they have Great customer service. very nice environment super clean shop. I recommend this shop to everybody I love that place I'll never go anywhere else.
Sep 23, 2014
I LOVE Tuffy, they are always great about getting my vehicle in right away and get the job done fast!!!! I live 45 miles North of Bloomington and if for some reason they have to keep my vehicle they have always given me a loner. Everyone from the front office to the mechanics are wonderful!!!! I will keep coming back!!!
Sep 02, 2014
5 Stars! Just picked up my car ☺ These guys are extremely helpful and the prices were great. I highly recommend them!
Mar 26, 2014
Being a college student, I have plenty to stress about. When my truck needed repair I went to Tuffy and was incredibly happy with the service I received. They did professional work and they were all very easy to talk to about the issues. I would absolutely refer anyone to have their vehicle work done at Tuffy!
Jan 11, 2014
I can not say enough about the professionalism of the staff at Tuffy. I was treated kindly and quickly and was explained everything I needed to know. Thank you so much for the great job.
Dec 16, 2013
I stopped in to Tuffy in Bloomington Il, on recommendation from a friend, to have my vehicle's coolant system looked at as I was not getting heat to the cabin of my car and my engine coolant was low. They performed a test to pressurize the system and look for leaks, finding one at a hose clamp. After taking the time to do the test they put on a new clamp, topped off my coolant and didn't charge me a dime. Amazing customer service! Will definitely be returning for future automotive repair needs.
Dec 16, 2012
Just purchased a 09 Enclave CXL with 77,000 miles on it 3 weeks ago from a dealership, gas mileage in the city was 10 mpg on average. Brought in due to poor mileage, Jason Angell did a fuel system cleaning on it today. It is 6:38 pm and I am now getting 16.3 (and still climbing)mpg!! Manufacturer rates it as 17 in the city. HUGE DIFFERENCE, THANK YOU SO MUCH
Sep 29, 2012
I have found a new home for my car! I took my car in for a brake estimate since 2 other dealers had told me that I needed them. I was ready for a new brake job when the owner sat down with me and told me I did not need a brake job. He also gave me a print out of when my car needs servicing according to the manual. I was so pleased with his HONESTY and INTEGRITY that I will never go anywhere else!
Aug 31, 2012
The certificates of excellence hanging on the walls at Tuffy's in Blomington says it all. I own three vehicles and trust them to perform great service and they have reasonable prices. I've come to trust their diagnostic skills and their mechanics are certified and friendly. I recently had my mom take her car there for service. She is an easy target at 81! This place treated her with kindness and the upmost respect. They took her home when she delivered her car and picked her up when it was ready. They have a new happy customer. Keep up the great job!
Apr 17, 2012
I have had several jobs done by the wonderful staff at Tuffy's and was impressed by the friendly, caring staff, the clean well stocked waiting room, the patient explanations of what needed to be done and the nice flower on my dash. Thanks for the great service.