Family Owned & Operated
2 Years/24,000 Mile Parts & Labor Warranty
We Service All Makes & Models
FREE Shuttle Service See Store for Details
Complete Auto Repair
March 28, 2021
When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good. That way your doctor can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair.
Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues. You might even want to write them down so you don't forget. Is there an unusual smell? What does it smell like? Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed? Does it change when you turn a corner?
Keep your expectations realistic. Some conditions may take a long time to diagnose and repair. If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come back tomorrow. If you can make alternate plans to have someone pick you up and take you back when the vehicle is finished, that way you won't feel like you've wasted your time.
Most importantly, be available for any communication from the service advisor. If they have your cell phone and they have a question or need an approval for a repair, the sooner they reach you, the sooner things can move forward.
The service facility wants your experience with them to be good just as you do. With a little help from you, they'll get your vehicle back on the road and you'll have a smile on your face.
Tuffy Bloomington
1505 East Vernon Avenue
Bloomington, Illinois 61701
309.662.0537
May 5, 2024
No matter what the weather is like outside, your internal combustion engine expects to keep its cool all the time, even when it's really cold. That's because engines create the power that moves you to your destination by a series of tiny explosions of a fuel and air mixture. In turn, that genera... More
April 28, 2024
Heat isn't easy on vehicle tires, and as the seasons change, make sure yours are ready to take the heat. Let's talk first about inflation. Heat causes air to expand, so heat alone can raise the pressure in your tires. If you are driving on overinflated tires, they won't have as much contact wi... More
April 21, 2024
Your vehicle's brakes wear out. It's inevitable. You'll notice it when you step on the brake pedal and feel it harder to stop, or there's vibration when you are braking. Most modern vehicles have disc brakes that each use a brake pad that press on a disc (disc brakes!) called a rotor. The fric... More
